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\begin{document}
\begin{center}
\includegraphics[width=19cm]{/var/www/waleshideaway.co.uk/htmltest/assets/latex/whheader.jpg}
\textbf{%%%%OWNERADDRESS \\
Phone: %%%%OWNERPHONE \\
Email: %%%%OWNEREMAIL \\}
\end{center}
\begin{flushleft}
%%%%CUSTOMERFULLNAME \\
%%%%CUSTOMERADDRESS1 \\
%%%%CUSTOMERADDRESS2 \\
%%%%CUSTOMERTOWNCITY \\
%%%%CUSTOMERCOUNTY \\
%%%%CUSTOMERPOSTCODE \\
%%%%CUSTOMERCOUNTRY \\

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Email: %%%%CUSTOMEREMAIL \\
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%%%%TODAY\\
\vspace{0.5cm}
Dear %%%%CUSTOMERSALUTATION,\\
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First of all we'd like to thank you for booking %%%%COTTAGENAME through Waleshideaway. We have put the cottage on hold for you for the following dates:
\begin{verse}
\textbf{Arriving after %%%%ARRIVALTIME on %%%%ARRIVALDATE} \\
\textbf{Departing before 10am on %%%%DEPARTUREDATE} \\
\end{verse}

%%%%PAYMENTREQUIREDTEXT We prefer payment via debit/credit card through our secure server at \url{https://waleshideaway.co.uk/payment}.  You will need your  booking reference which is %%%%BOOKINGREF. \\

Alternatively we are happy to accept payment via bank transfer or cheque.  Cheques should be made payable to %%%%PAYTO and posted to the address at the top of this letter.  When paying via bank transfer please email us to let us know and make sure you include the booking reference with the transfer. Our bank details are as follows:
\begin{verse}
\normalsize{
\textbf{Sort code} – %%%%SORTCODE \\
\textbf{Account number} – %%%%ACCOUNTNUMBER \\
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\textbf{Reference} – %%%%BOOKINGREF\\
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\\
Enclosed with this letter is a copy of the terms and conditions you agreed to when making this booking, a list of frequently asked questions as well as directions to the cottage. We will contact you the week before your holiday to confirm arrangements with regards collecting the keys. If you have any questions please do not hesitate to contact us.\\

Finally we'd like to thank you for your custom and we wish you a very pleasant holiday.  We would love to see your photos and hear about your trip, so please follow us on Instagram, Twitter or Facebook @waleshideaway.\\

\begin{flushleft}
\vfill
Best wishes\\
\vspace{2cm}
%%%%OWNERSIGNATURE \\
\end{flushleft}
\pagebreak
\begin{center}
\includegraphics[width=19cm]{/var/www/waleshideaway.co.uk/htmltest/assets/latex/whheader.jpg}\\
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\begin{Large}
\textbf{Frequently asked questions}
\end{Large}
\end{center}
\begin{description}
\item[When can we check in / check out?] - The cottage is available from %%%%ARRIVALTIME on the day of arrival and we ask you to vacate by %%%%DEPARTURETIME on your day of departure. If these times are difficult for you please contact us in advance and we may be able to accommodate you.
\item[Can we bring our pet?] - Unfortunately due to a variety of livestock in the fields and farms surrounding the cottage we have a strict no pets policy.
\item[Is the cottage suitable for children?] - The presence of two large ponds as well as the open balcony bedroom means that we are unable to accept bookings from parties with children.
\item[Is the cottage suitable for people with disabilities?] - Both the bedroom and the bathroom are located up a flight of stairs.  If you have specific accessibility requirements please contact us to ensure the cottage is suitable.
\item[Is the cottage no smoking?] - To reflect the wishes of the majority of our customers, the cottage is strictly no smoking.
\item[Are linen and towels provided?] - Yes.  Both bed linen and towels are provided free of charge.  We do however ask that the towels are not removed from the cottage, therefore if you require towels for the beach we ask that you bring some of your own.
\item[Are there any additional costs not included in the price?] - There are no additional costs for heating, linen, towels or electricity as they are all included in the weekly price.
\item[Does the cottage have Internet access?] - Yes.  There is high speed wifi available (approx. download 150Mbsp and upload 30Mbps).
\item[Does the TV  have video on demand?] - Yes free-to-air video on demand services like iPlayer, ITV Hub and All 4 are available as well as a subscription to Netflix.
\item[What are the arrangements for rubbish and recycling?] - Details for how to sort your recycling and rubbish are provided in the cottage.  Pembrokeshire has very strict rules (including fines) regarding improper sorting of rubbish.  We urge you to please take careful note of these rules otherwise our housekeepers will have the unpleasant task of manually sorting through your rubbish when you leave.
\end{description}
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\begin{Large}
\textbf{Directions}
\end{Large}
\end{center}
\begin{flushleft}
\textbf{OS Grid reference : %%%%OSGRID}\\
\textbf{Lat / Long : %%%%LATLON}\\
\textbf{Postcode : SA65 9TG}\\
\end{flushleft}
The following directions alongside a standard road atlas should be sufficient to guide you to Dovecote from most of the UK.  If you have problems on the way to the cottage please phone us and we'll guide you in.
\begin{itemize}
\item Drive westwards on the \textbf{M4} until the end at \textbf{Pont Abraham} services.
\item Take the \textbf{A48} turning off the roundabout in the direction of \textbf{Carmarthan}.
\item At Carmarthan follow signs for \textbf{St Clears} on the \textbf{A40}.
\item Stay on the \textbf{A40} around St Clears following signs for \textbf{Haverfordwest}.
\item At Haverfordwest stay on the \textbf{A40} bypassing the town centre following signs for \textbf{Fishguard}.
\item Once passed Haverfordwest continue through the villages of \textbf{Wolfscastle} and 	\textbf{Letterston}.
\item Approximately 2 miles after Letterston you need to take a right turn off the A40 sign posted 	\textbf{Llanychaer} and	\textbf{Gwaun Valley}. The turning is marked by a number of large stone walled flower beds. If you reach the village of Scleddau you have gone too far!
\item Continue down the road for approximately 3 miles and you will see the gateway to 	\textbf{Cilgelynen} farm on your left. If you find yourself at crossroads at the bottom of a steep hill you have gone a few hundred metres too far!
\item As you turn into Cilgelynen immediately take the \textbf{right hand track} along the edge of the field and you will find yourself at the cottage.
\end{itemize}
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\begin{center}
\includegraphics[width=19cm]{/var/www/waleshideaway.co.uk/htmltest/assets/latex/whheader.jpg}\\
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\begin{Large}
\textbf{Terms and Conditions}
\end{Large}
\end{center}
\begin{small}
\begin{enumerate}
\item \textbf{Definitions} – `You’ and `Your’ mean the person making the booking and the accompanying people hiring the cottage. `Us’, `Our’ and `We’ refer to the Waleshideaway company.  `Owner' refers to the owner of the cottage with whom you are booking.
\item \textbf{Booking} – Bookings are only accepted from over 18’s and are only treated as definite once confirmation has been given by us in writing. By booking the cottage you are indicating acceptance of all the terms and conditions.
\item \textbf{Payment methods} – Payments can be made via all major debit and credit cards.  Alternatively we can accept personal cheques or electronic bank transfer.
\item \textbf{Payment} – Bookings made more than six weeks in advance, require a 20\% deposit to secure the let within 7 days. The remainder of the payment should be made within six weeks of the beginning of the let. We reserve the right to re-let the cottage if payment has not been made, in which case any deposit will be retained. Bookings made within six weeks of a let must be accompanied by payment in full.
\item \textbf{Alterations} – Changes to the date of let may be made more than six weeks before the original start date of the holiday.  If the price between the original and new holiday dates differs, you will be charged the greater of the two.
\item \textbf{Arrival / departure} –Lets normally run on a weekly basis with the change over day and arrival/departure times specified on the general information page for each cottage. Alterations to departure or arrival times will be considered but only if requested in writing in advance.
\item \textbf{Restrictions} - Each cottage owner may impose their own restrictions on who may stay including pets, children and smokers.  These restrictions are clearly shown on the general information page of each cottage and also in your welcome pack once you have booked.
\item \textbf{Your obligation} – You are obliged to leave the cottage in an acceptable clean and tidy state.  If there are any breakages you must notify us as soon as possible to ensure that we can rectify them before subsequent lets.  We acknowledge that accidents happen, however, we reserve the right to charge for any significant breakages or where you have been particularly negligent.  We also retain the right to charge a fee if the cottage has been left in an unacceptably dirty or untidy state.
\item \textbf{Right of entry} - You must allow the owner and/or workmen to enter the cottage at any reasonable time to carry out repairs when deemed necessary.  In the case of an emergency the owner retains the right to enter the property without prior notification.
\item \textbf{Problems} – If there are any problems during the course of your stay you should bring them to the owner's attention immediately, to give them the opportunity to rectify the situation.  No subsequent claims for compensation will be entered into if this is not the case.
\item \textbf{Cancellation} – If you wish to cancel your holiday, we will attempt to re-let the property.  If successful we will give you a refund less 10\%, otherwise all payments received will be forfeited.
\item \textbf{Breaking of terms} – If you fail to comply with any of these terms and conditions the owner retains the right to refuse entry to the property or repossess the property during your stay.  In such circumstances we will treat this as a cancellation and the full price of the let will be forfeited.
\item \textbf{Disabled access} – The suitability of each cottage for disabled users is clearly defined on the general information page of each cottage.
\item \textbf{Circumstances beyond our control} - If due to circumstances beyond our control the cottage becomes unavailable, you will be notified as soon as possible and a full refund will be made by the owner.  In such circumstances, we will not be liable for any further losses and no further claim will be made against us or the owner.
\end{enumerate}
\end{small}
\end{document}
